Words+Pixels

Crisis Management

Expert Crisis Management PR Agency

At Words+Pixels, we specialise in providing proactive and responsive crisis management solutions to protect your reputation when it matters most. With our experienced team and proven strategies, we help businesses navigate challenging situations while maintaining stakeholder and public trust and confidence.

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Talk to our crisis comms experts

What Is Crisis Management, and Why Is It Essential?

Crisis management is the process of preparing for, responding to, and recovering from unexpected events that could harm your brand’s reputation. A crisis can escalate quickly, making professional guidance critical to mitigating damage.

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Why Choose Words+Pixels for Crisis Management?

Expertise Across Industries

From corporate to consumer-facing brands, we’ve managed crises in a variety of sectors.

24/7 Support

Crises don’t wait for business hours—neither do we. Our team is available whenever you need us.‍

Proven Track Record

We’ve helped businesses recover from complex crises with measurable success.

Tailored Strategies

Every crisis is unique, and so are our solutions. We create custom action plans to address your specific challenges.

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How We Approach Crisis Management

Our step-by-step process ensures your brand is prepared and resilient:

1. Assessment

Identify the scope of the crisis and its potential impact.

2. Planning

Develop a clear, actionable response strategy tailored to your business.‍

3. Execution‍

Implement the plan, including media management, communication, and stakeholder engagement.‍

4. Monitoring‍

Track public sentiment and media coverage to adjust strategies in real time.

5. Recovery‍

Evaluate the response, repair reputation, and prepare for future risks.

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Our Crisis Management Services

Risk Assessment and Planning

Identifying potential vulnerabilities and creating a detailed crisis response plan.

Media Relations

Managing media inquiries, issuing press statements, and ensuring accurate information reaches the public and stakeholders.

Reputation Repair

Rebuilding trust with stakeholders and enhancing your brand’s image post-crisis.

‍Employee Communication

Ensuring internal teams are informed, aligned, and prepared during a crisis.

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Frequently asked questions

What is a crisis in public relations?

A PR crisis is any situation that can negatively affect your brand’s reputation and prevent you from carrying out normal business activities.

How quickly can you respond to a crisis?

Our team is available 24/7 to provide immediate support, ensuring rapid response to minimise impact.